Tropical Vets is committed to working with all clients for all pets to receive the best care possible.

We require payment in full at the time of service, consult or prior to collection of your pet from hospital, and/or upon collection of all drugs, prescriptions or other items. We accept all major credit cards, EFTPOS and cash.  

Our staff are happy to provide estimates of costs of treatment at your request, however these may vary from the final amount.

Please note: From the 1st January 2024, we will be introducing a merchant fee of 0.25% to all EFTPOS, debit Mastercard and credit card transactions. These fees will go directly to the service provider, not to Tropical Vets.

We also offer clients two options to help spread the cost of veterinary expenses.

VetPay is a third-party credit provider specifically designed to alleviate the worry of high upfront pet care costs with a range of pre-approval options. 

Zip Pay is a popular 'buy now, pay later' option for many of our customers to help make expenses more manageable.

Pre-Approved Monthly Accounts

Only pre-approved commercial or rural/livestock clients maybe extended credit or hold an account with Tropical Vets and will be subject to the following Terms & Conditions of Credit:

  • All requests for credit accounts must be made on the Tropical Vets Application for Credit form.  Credit cannot be extended until the credit application form is processed. A minimum of 48 hours is required.

  • Credit Terms for Approved Account Clients is strictly 14 days and payment is expected by the 14th day of the month following statement date. 

  • Clients will be provided with an invoice at the conclusion of the visit and clients will receive a Statement of Account via email at the end of the month. 

  • Account Fees will be charged on all overdue accounts at a rate to be decided by Tropical Vets (currently $5.00 per month). 

  • Due to the continuing price increases of postage and handling, if a client requires their statement to be mailed by post, a “Paper Bill Fee” of $2.00 per month will be added to the client's account. 

  • Where clients are in breach of these payment terms, debt collection and/or legal proceedings may follow, and future credit may be declined. Costs incurred to recover outstanding monies will be charged to the customer. 

  • Approval for credit remains at the discretion of Tropical Vets management at all times and is subject to our Credit Terms and approved Credit Limits.