Tropical Vets is committed to working with all clients for all pets to receive the best care possible.

We require payment in full at the time of service, consult or prior to collection of your pet from hospital, and/or upon collection of all drugs, prescriptions or other items. We accept all major credit cards, EFTPOS and cash.  

Our staff are happy to provide estimates of costs of treatment at your request, however these may vary from the final amount.

Please note: Merchant fees apply to all EFTPOS, debit Mastercard and credit card transactions. These fees will go directly to the service provider, not to Tropical Vets.

We also offer clients two options to help spread the cost of veterinary expenses.

VetPay is a third-party credit provider specifically designed to alleviate the worry of high upfront pet care costs with a range of pre-approval options. 

Zip Pay is a popular 'buy now, pay later' option for many of our customers to help make expenses more manageable.

Pre-Approved Monthly Accounts

Only pre-approved commercial or rural/livestock clients maybe extended credit or hold an account with Tropical Vets and will be subject to the following Terms & Conditions of Credit:

  • All requests for credit accounts must be made on the Tropical Vets Application for Credit form.  Credit cannot be extended until the credit application form is processed. A minimum of 48 hours is required.

  • Credit Terms for Approved Account Clients is strictly 14 days and payment is expected by the 14th day of the month following statement date. 

  • Clients will be provided with an invoice at the conclusion of the visit and clients will receive a Statement of Account via email at the end of the month. 

  • Account Fees will be charged on all overdue accounts at a rate to be decided by Tropical Vets (currently $5.00 per month). 

  • Due to the continuing price increases of postage and handling, if a client requires their statement to be mailed by post, a “Paper Bill Fee” of $2.00 per month will be added to the client's account. 

  • Where clients are in breach of these payment terms, debt collection and/or legal proceedings may follow, and future credit may be declined. Costs incurred to recover outstanding monies will be charged to the customer. 

  • Approval for credit remains at the discretion of Tropical Vets management at all times and is subject to our Credit Terms and approved Credit Limits. 

Pet Insurance

Pet insurance is becoming more and more popular in Australia. It offers you peace of mind as it covers some or all of the treatment costs if your pet gets involved in an accident or suffers a sudden illness. There is no equivalent of Medicare for pets, so treatment costs can exceed out-of-pocket expenses for a similar condition in a human.

Did you know that 24 hour emergency and critical care for animals can cost over $1,000 per day? Some surgeries such as repair of fractured bones or exploratory surgery can also add up to thousands of dollars and that’s before including recovery and aftercare treatment. It is a heartbreaking situation to have to choose between the health of your pet and financial constraints, so for peace of mind we strongly recommend that you insure your new dog. Please feel free to chat with your vet about options for pet insurance.

There are several companies that offer pet insurance and we can help you find one that best suits your needs and your pet.

What does pet insurance cover?

Individual packages vary in the type of treatment covered. However, they usually include most accidents and unexpected illnesses.

You need to consider the differences between policies, in particular the claim excess amount, proportion of treatment costs covered, annual claim limit, age restrictions, pre-existing illness exclusions and policy costs.

We highly recommend pet insurance and encourage you to discuss it with us at your next visit.